About

Johnson Adjusting & Mediation Services, LLC (JAMS, LLC) is a mediation and dispute resolution firm which also provides property damage appraisal services.

Cynthia Johnson is the owner and founder of Johnson Adjusting & Mediation Services (JAMS, LCC); an emerging dispute resolution and property damage appraisal firm, servicing the South Florida community. She is a Florida Supreme Court Certified Circuit Civil Mediator and property damage appraiser.  Cynthia is a woman and minority entrepreneur, and an engine for social and economic growth in her community.

Cynthia has over 15 years of experience in the insurance industry with heavy hitter corporate insurance companies. Her career started as a frontline adjuster handling auto and property claims, which led her to field adjusting, and then managing a team of adjusters across 7 southeastern states.  Ms. Johnson has handled a large number of business and personal claims for insurance, ranging from minimal damage, to exposures well into a million dollars. As corporate representative in numerous insurance mediations, Cynthia successfully negotiated settlements and mediations among first and third parties at a rate of 85% and also served as corporate representative in depositions and trial.

She is a Florida resident, by way of Colorado, North Carolina, Maryland, and Texas. (yeah you guessed it! She's was a military brat born into a West African/Liberian family of 8!).  Johnson holds a Bachelors in Political Science from Colorado State University and Master of Arts in Organizational Management from Ashford University.  She is an avid supporter of the National Museum of African American History, Feeding South Florida, a member of Antioch Baptist Church, and a proud member of Alpha Kappa Alpha Sorority, Incorporated in which she volunteers monthly via partnerships.